Product Return Steps

Wilderman Medical Cosmetic Clinic hopes that all of our clients enjoy the products they’ve purchased from our office. However, we are aware that returns are sometimes requested.

If you have received a product that you wish to return, please follow these steps:

Step 1: E-mail Wilderman Medical Cosmetic at [email protected]to let us know that you will be returning the product.

Step 2: Ship the product back to our office. (You are responsible for the shipping charges to our location.)

Purchase Refund and Exchange Policy

In order to qualify for a full refund, the product must be returned within 30 days of the purchase date, unopened and in its original packaging.

If you have experienced an allergic reaction to the product that you’ve purchased from Wilderman Medical Cosmetic Clinic, the item must be returned to our location within 90 days of the purchase date. In the case of an allergic reaction, the buyer may choose a replacement product or an account credit valued at the cost of the returned item, which can be used once the original purchase has been returned.

In the case of an allergic reaction, please list your symptoms in your email (see Step 1) so that we may contact the manufacturer and inform them of this occurrence.

If the product that you’ve received is leaking or defective, your order will be replaced within 60 days of the purchase date by Wilderman Medical Cosmetic Clinic. We also request that the product be retrieved by a designated courier, which will transport it back to our office. Both the product replacement and shipping will be at our expense.



Revision Date: June 2017


At AlumierMD, we are confident that you will love the glow and healthy skin our products contribute to. But, we realize that at times returns may be requested.

We suggest that you send your returns with mail tracking for product protection and to ensure prompt and trackable delivery. Please e-mail us at [email protected] to obtain a Return Merchandise Authorization Form which will contain the address of where to ship your products back. You are responsible for the shipping charges back to AlumierMD.

Please note that items that our returned outside of the AlumierMD Return Policy (i.e. without a Return Merchandise Authorization Form) will be rejected from our distribution centre and no refund will be issued. An e-mail notification will be sent once the status of your return issue is processed.

Lastly, due to regulatory compliance and lack of monitoring products once they leave our warehouse, AlumierMD does not sell products that are returned back to our warehouse. This policy is to help ensure that you receive safe and effective products in every order with the trust that they have not been tampered with.


Patient returns due to allergic reaction will be accepted within 90 days of the purchase date from AlumierMD. All patient returns must be shipped by the buyer to AlumierMD before a product will be considered for replacement. Buyer may choose replacement of that product or an account credit on a future order for product being returned. We will honour this policy unless the products are being dispensed inappropriately.


All leaking or defective product will be replaced within 60 days of the purchase date from AlumierMD. AlumierMD will issue a request for the product to be picked up by FedEx at the expense of AlumierMD. Buyer is responsible for all FedEx product pickups issued by AlumierMD. Buyer will be charged if leaking or defective product.